About Me

I’m a Senior Software Product Support Engineer with a background in engineering and a passion for automation, emerging technologies, and solving complex problems. I focus on diagnostics and tooling that keep fleets reliable and in service. Want proof? Check this out.

What I Do

I’m currently a Senior Software Product Support Engineer at Tesla, where I support scaling the Robotaxi fleet. My work includes:

• Creating and improving tools and processes used for Robotaxi diagnosis and repair.
• Defining workflows for automated, real-time diagnostics running onboard and offboard vehicles.
• Building diagnostic scripts to analyze vehicle logs and guide service technicians.
• Partnering with service technical operations to define repair procedures and boost repair efficiency.
• Identifying product improvements that increase reliability, uptime, and reduce service cost.
• Leading field and remote diagnostics for failures, then coordinating deeper root-cause analysis with design teams.
• Writing to vehicle firmware and leading the creation of Theory of Operation documents for each vehicle model.
• Composing user and service-facing messages that appear in millions of vehicles and Tesla’s diagnostic tools.
• Owning diagnostic content top to bottom for several vehicle subsystems.
• Automating technical editing tasks using Python, Vale style linter, and LLMs.
• Maintaining Docs-as-Code workflows and contributing to frontend updates for an in-house web application used to diagnose hundreds of thousands of vehicles.

Background & Expertise

I started my career as an engineer, working for the Illinois Department of Transportation and later on the $1.2 billion Regional Connector project in downtown Los Angeles. Those experiences taught me the importance of becoming a subject matter expert, a skill that naturally led me toward technical writing and eventually into diagnostics and support engineering.

Since joining Tesla, I’ve worked on every major product launch, including: ✅ 2021+ Model S
✅ 2021+ Model X
✅ Semi
✅ Cybertruck
✅ 2024+ Model 3
✅ 2025+ Model Y
…and some exciting upcoming projects (😉).

Along the way, I’ve learned from plenty of challenges—including the time I told a construction crew to tear down the wrong wall (lesson learned!).

Skills & Technologies

I lead with fleet-scale diagnostics and service automation, including real-time Robotaxi data analysis, scalable service pipelines, and cross-functional alignment to build reliable systems. I combine an engineering mindset with automation and modern tooling. My expertise includes:

• Python scripting and data analysis for diagnostics and automation
• Vehicle log analysis and diagnostics workflows
• Real-time and batch tooling for fleet health monitoring
• Root-cause analysis and cross-functional collaboration
• Process design for scalable service operations

Beyond Work

Outside of work, I’m constantly learning and building things. I have a deep interest in electronics, vintage technology restoration (currently restoring a 1950s record player), and engineering projects—whether it’s building a laser-cutting cardboard CNC machine or developing an AI-powered dog detection system with Raspberry Pi.

I’m also a very average runner (at what point are you supposed to like running?). I completed a marathon and currently maintain half-marathon fitness with the hope it might save me in an apocalypse though I’m not convinced it will. When I’m not working on my latest tech project or out on a run, you might find me at the driving range, working to improve my golf game.

If you share any of these interests—or just want to connect—reach out!